* In any case, Return Policy for Plants document prevails over the present policy

At our store, we place great importance on the quality and proper functioning of the products we offer. However, in rare cases, a product may present a defect upon receipt or shortly after its use.

This policy outlines the conditions and steps to be followed in such cases.

What is considered a defective product:

A product is considered defective when:

  • It does not function properly from initial use (DOA – Dead on Arrival)
  • It shows a manufacturing or material fault
  • It is damaged upon delivery (with visible damage)
  • It significantly differs from the description or specifications stated in the store

What is not covered:

  • Damage caused by misuse, drops, or moisture
  • Products that have been opened, modified, or repaired
  • Products considered consumables or of hygienic nature
  • Issues arising from incompatibility with third-party devices

Defective Product Report Procedure

If you receive or detect a defective product:

Contact us within 48 hours of receipt at support@georgikosoikos.com with:

  • Order number
  • Description of the issue
  • Photos or videos of the product (if necessary)

Our team will review your request and may ask for:

  • Return of the product for inspection
  • More details about its usage

If it is determined that the product is defective, we provide:

  • Replacement with a new product (if available)
  • Refund (if replacement is not possible)
  • Store credit for future purchase

Reporting Timeframe:

  • For consumable products: Up to 48 hours from receipt
  • For non-consumable products: Up to 14 days, unless a manufacturer’s warranty applies

Hygiene Reasons

Due to the nature of certain products, we do not accept returns or replacements of products that have been used, unless they are proven to be defective from initial use.

Proof of Purchase

For the processing of any request, proof of purchase is required (confirmation email, invoice, or order number).

Contact

For more information or clarifications, you can contact us:

Mon–Fri, 09:00–17:00

Email: support@georgikosoikos.com
Tel.: +030 2104179729